BetTom
BetTom is an online casino and sports betting site operated by Bet Tom Limited. The operator holds an active UKGC licence and doesn't have any history of regulatory actions.
Website Preview
About
BetTom is an online gambling brand operated by Bet Tom Limited. The company was granted its first UK Gambling Commission licence on 20 September 2024, which allows it to offer gambling services to customers in Great Britain.
According to its website, BetTom provides both casino and sports betting services. The site claims to offer features like "Best Odds Guaranteed" on horse racing and a variety of payment methods including Visa and Apple Pay. It also promotes welcome offers like cashback and free bets, which are marketing claims from the operator.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- 50% cashback on first-day casino losses up to £50
- £25 free bet for sports
- 200+ live dealer tables
- Best Odds Guaranteed on UK and Irish horse racing
Incentives
According to their website (checked 18 Feb 2026):
Welcome Offers
BetTom offers two welcome deals for new players: a casino cashback bonus and a sports free bet, both structured as a refund of first-day losses rather than a traditional deposit match.
Conditions Explained
Both offers are loss-refund deals, meaning you only receive the bonus if you lose money on your first day of play. The casino offer (titled "Up to £50 Bonus Funds") comes with a wagering requirement, which means you must bet the bonus funds 5 times over before you can withdraw anything from it. Slots count in full toward that requirement, but roulette and blackjack only count at 10p in every £1, so casino table games make it much harder to clear. The casino bonus also includes 10 free spins on Big Bass Splash, and any winnings from those spins carry their own 10x wagering requirement with a £50 withdrawal cap. You can't use a bonus code on your first deposit for either offer, or they won't apply. The sports free bet (titled "Up to £25 Free Bet") has no wagering requirement, but free bet stakes aren't returned with your winnings, the free bet expires after 7 days, and you must place a minimum of 3 bets at odds of 2.0 or greater to qualify. Both offers are limited to one per household, and BetTom can withdraw them at any time.
Ongoing Promotions
Existing players can access two daily casino offers: a free scratchcard on Chaos Crew Scratch and 5 free spins on Joker's Jewels Cash each day.
Conditions Explained
The daily scratchcard (Chaos Crew Scratch) isn't guaranteed to all players. BetTom decides who's eligible, and if you don't use your scratchcard by midnight it expires with no rollover. Cash prizes from the scratchcard go straight to your withdrawable balance with no wagering requirement. The daily free spins (Joker's Jewels Cash) are also restricted to selected customers only, so not every account will see them. Each spin is worth 5p, and winnings from the spins are cash with no wagering requirement, though a £50 daily cap applies to what you can actually withdraw from them. Unused spins expire at the end of each day. BetTom can remove either promotion at any time without advance notice.
Can You Trust BetTom?
Positive Signals
- Actively licensed by the UK Gambling Commission
- No recorded regulatory actions against the operator
- Dispute resolution provided by IBAS
Concerns
- A new operator, first licensed in September 2024
- Mixed user reviews on Trustpilot with a 3.5-star rating
What Users Say
BetTom has a 3.5-star 'Average' rating from over 300 reviews on Trustpilot. The profile is currently unclaimed by the company.
Common Themes
Some users praise the easy-to-use website and fast withdrawals. Common complaints focus on issues with payments, poor game performance, and unhelpful customer service.
Regulatory Context
User complaints frequently mention payment and withdrawal difficulties. While these are common topics in gambling reviews, there are currently no regulatory actions against Bet Tom Limited related to payment processing or customer fund protection. The operator's record is clean.
Sample Reviews
"The company is brilliant customer service very prompt response and very straightforward website is very well designed. Unfortunately I stopped using their website because I want 56 days in a row and they counted me as non-profitable customer and they reduced my limit..."
"Don’t be mislead by the BOG (best odds guaranteed) offer on selected races. You’ll see this In big bold red letters. This Infact is untrue because it’s capped so you are not getting best odds guaranteed."
Source: Trustpilot
UKGC Licence Status
Bet Tom Limited holds active UKGC licences for Remote Casino, Remote Bingo, Remote General Betting Standard (Real Event), and Remote General Betting Standard (Virtual Event). These licences permit the operator to offer online slots, bingo, and betting on both real and virtual sports.
If you have a complaint that you can't resolve with the operator, BetTom uses IBAS (Independent Betting Adjudication Service) as its Alternative Dispute Resolution provider. ADR services offer an impartial review of disputes between consumers and gambling companies.
Regulatory Actions
The operator, Bet Tom Limited, has no recorded regulatory actions from the UK Gambling Commission.
Site Assessment
Licensed Operator
BetTom is operated by Bet Tom Limited, a company incorporated in the UK on 23 October 2023 with company number 15228173. It received its first gambling licence from the UKGC in September 2024 and is based in Uckfield.
This company is the sole operator of the BetTom brand. Our records show it doesn't run any other gambling websites in the UK.