Betmaster
Betmaster is an online gambling site operated by BM Solutions GB Ltd. The operator holds an active UKGC licence and has no history of regulatory enforcement actions.
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About
Betmaster is an online gambling website that offers sports betting, casino games, and bingo. According to its website, the platform provides a range of products including slots, scratchcards, and live casino games. The site also states it has a mobile app available for customers.
The site is run by BM Solutions GB Ltd, a company that holds an active licence from the Gambling Commission (UKGC). The operator has been licensed in Great Britain for just over a year. BM Solutions GB Ltd is registered in Malta.
Features & Offerings
Key Offerings
- Sports betting
- Casino games
- Slots
- Scratchcards
- Live casino
- Bingo
Main Features
- Mobile app
- Tournaments
Incentives
According to their website (checked 18 Feb 2026):
Welcome Offers
New players can choose between two welcome offers: a deposit match bonus for sports betting or a free spins package for casino slots. Only one can be claimed, so it's worth picking based on how you plan to play.
Conditions Explained
The sports bonus requires you to bet the bonus amount 10 times over before you can withdraw it, and each qualifying bet must have odds of at least 1.7. You have 30 days to meet that requirement, and the most you can withdraw after completing it is £1,000. The free spins offer works differently: you must first wager £20 on slot games to unlock the spins, which are then drip-fed over four days at 50 per day. Winnings from those spins are paid as cashback capped at £10 per day, with no additional wagering needed, but each day's cashback expires within 3 days if unclaimed. Both offers are restricted to deposits made by debit card or direct bank transfer. Skrill, Neteller, and prepaid cards don't qualify. You can only claim one welcome bonus across sports and casino.
Can You Trust Betmaster?
Positive Signals
- Operated by a UKGC licensed company
- No regulatory penalties on record
- Disputes handled by independent adjudicator eCOGRA
Concerns
- Mixed user reviews with a 3.4/5 Trustpilot score
- Common user complaints about withdrawals and account verification
What Users Say
Betmaster has a mixed reputation among users, with a Trustpilot score of 3.4 out of 5 from over 400 reviews. Feedback is very divided. Some users praise the site's layout and quick withdrawals, while many others report serious problems.
Common Themes
Common complaints focus on slow or withheld payments and difficult account verification processes. Customer service experiences are also inconsistent, with some users finding it helpful and others describing it as unresponsive.
Regulatory Context
While many users report issues with payments and verification, it's important to note that the operator, BM Solutions GB Ltd, doesn't have any regulatory actions from the UKGC for these issues. The complaints appear to be individual customer service experiences rather than a pattern of non-compliance identified by the regulator.
Sample Reviews
"Few middle wins nothing big at the moment but I recommended. Also they pay win quick on account at least now hope so will stay this way."
"Unable to withdraw balance - a major flaw when using a betting site. Able to deposit without a ln issue but when withdrawing the site is not allowing the withdrawal which seriously impacts trust in a site (they take your money when you lose, and keep your money when you win)."
Source: Trustpilot
UKGC Licence Status
BM Solutions GB Ltd holds several active licences from the UKGC. These include a Remote Casino licence, which permits online slots and table games, and a Remote Bingo licence. It also holds licences for General Betting Standard (Real Event) and General Betting Standard (Virtual Event), allowing it to offer bets on real-world sports and computer-generated events.
If you have a complaint that you can't resolve with the operator directly, your case can be escalated to an Alternative Dispute Resolution (ADR) provider. For BM Solutions GB Ltd, the designated provider is eCOGRA Limited, trading as eCOGRA. This is an independent service that adjudicates disputes between customers and gambling companies.
Regulatory Actions
The operator, BM Solutions GB Ltd, has no recorded regulatory actions or fines from the UK Gambling Commission.
Site Assessment
Licensed Operator
Betmaster is operated by BM Solutions GB Ltd. This company holds an active UKGC account (number 65699) and has been licensed for a relatively short time. The company itself is registered in Malta and currently operates only the Betmaster brand in the UK market.
It doesn't have any recorded enforcement history with the regulator, which is a positive sign for a newer operator.