Betfair Casino
Betfair Casino is an online casino operating under betfair.com, licensed by the UK Gambling Commission. It's operated by PPB Entertainment Limited and related group licensees, all of which have faced regulatory action in recent years. The group's most recent settlement, in December 2025, involved a £2,000,000 payment to the regulator over social responsibility failings.
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About
Betfair Casino operates on the betfair.com domain and is primarily licensed under PPB Entertainment Limited, which holds a UKGC licence first granted on 1 November 2014. Two additional group entities, Betfair Casino Limited and PPB Counterparty Services Limited, also hold active licences tied to this brand. According to the site, it offers over 1,500 slots, live casino games, and a VIP loyalty programme.
The group behind Betfair Casino has attracted regulatory scrutiny from the Gambling Commission on more than one occasion. In December 2025, the four linked licensees agreed to a combined £2,000,000 regulatory settlement following a compliance assessment that found failings in social responsibility controls, specifically around remote customer interaction. Earlier, in May 2023, PPB Counterparty Services Limited accepted a £490,000 financial penalty after marketing push notifications were sent to self-excluded customers.
All operator trust scores across the group sit at grade F, reflecting the enforcement history accumulated since licensing began. Consumers researching this brand should weigh the operator's long-standing UKGC licence against the pattern of social responsibility failures identified by the regulator.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- Over 1,500 slots
- Exclusive Betfair-branded games
- Tiered VIP loyalty program
- Dedicated mobile app
Incentives
According to their website (checked 22 Feb 2026):
Welcome Offers
New players at Betfair Casino can choose from three welcome offers covering sportsbook free bets, casino free spins, and a bingo bonus.
ZSKAOLCASF51BINW50Conditions Explained
The sportsbook free bet offer requires a minimum bet on odds of at least evens (2.0), meaning a bet on a coin-flip-style outcome. Only deposits made via Pay by Bank, Apple Pay, or debit card count towards this offer. The casino free spins offer pays winnings as cash with no wagering requirement, which means you can withdraw whatever you win straight away. That said, e-wallet deposits don't qualify. The bingo bonus comes with 1x wagering, meaning you must play through the bonus once before withdrawing it. Both the sportsbook and bingo offers expire 30 days after registration.
Ongoing Promotions
Existing players can take part in a daily jackpot game, weekly bingo tournaments, a refer-a-friend cash scheme, and a poker qualifier running until March 2026.
Conditions Explained
The refer-a-friend scheme pays a maximum of £10 per referral and caps total earnings at £50 across five referrals. To be eligible, you must have settled bets worth more than £10 in the previous 60 days. The Friday bingo prize pool requires you to opt in each week using a bonus code and play £25 cash in bingo rooms before 18:00 on Friday. Non-cash prizes come with 1x wagering and expire after 7 days. The daily Prize Pinball jackpot game is limited to one free play per day.
Can You Trust Betfair Casino?
Positive Signals
- UKGC licensed since November 2014 across multiple group entities
- ADR registered with IBAS for independent dispute resolution
- Active UKGC status on all linked operator licences
- 11+ years of continuous UKGC licensing
Concerns
- £2,000,000 regulatory settlement in December 2025 for social responsibility failings across four linked licensees
- £490,000 financial penalty in May 2023 for sending marketing to self-excluded customers
- Operator trust grade F across all group licensees
- Mixed Trustpilot feedback with complaints about delayed withdrawals and customer service quality
What Users Say
Betfair Casino has a Trustpilot score of 3.40 from 4,135 reviews. Feedback is genuinely split: long-term users tend to report positive experiences with payouts and platform stability, while a notable share of reviewers complain about delayed withdrawals, poor live chat support, and account suspension issues.
Common Themes
Three themes stand out in user feedback. Payment delays are the most common complaint, with reviewers citing slow withdrawal processing and disputes over winnings. Customer service quality is rated inconsistently, with some agents described as helpful and others as unhelpful or evasive. Account management issues, including unexplained suspensions and difficulties completing verification, make up a third recurring theme.
Regulatory Context
The connection between user complaints and regulatory findings is direct here. The Gambling Commission's December 2025 settlement specifically identified failings in remote customer interaction, which covers the kind of account monitoring and customer contact that users describe going wrong. The May 2023 penalty for messaging self-excluded customers also points to a broader pattern of compliance gaps in how the group communicates with customers. User frustration about unresolved account problems is consistent with what the regulator found.
Sample Reviews
"Quick service and easy to verify your account when you talk on live chat thank you so much betfair"
"This company doesn't uphold their own T&C's. I have won via their game called Beat the Drop, winnings to be granted immediately to your account, but it has been 3 days now and they keep delaying the payout for whatever reason. Live chat agents only have generic answers, and zero decision making abilities."
Source: Trustpilot
UKGC Licence Status
The Betfair Casino brand is backed by multiple UKGC-licensed entities. PPB Entertainment Limited holds a Bingo and a Remote Casino licence, both active since 1 November 2014. Betfair Casino Limited holds its own active Remote Casino licence granted on the same date. PPB Counterparty Services Limited holds a General Betting Standard (Real Event) licence from November 2014 and a General Betting Standard (Virtual Event) licence granted in October 2017. TSE Malta LP holds a Betting Intermediary licence. Remote Casino licences permit online slots, table games, and live dealer products. The Betting Intermediary licence covers the peer-to-peer exchange element of the platform.
PPB Entertainment Limited is registered with IBAS (Independent Betting Adjudication Service) as its Alternative Dispute Resolution provider. IBAS offers consumers a free, independent route to resolve disputes with a licensed operator if an internal complaint hasn't been resolved to their satisfaction.
Regulatory Actions
The group has two enforcement actions on record. In December 2025, the Gambling Commission concluded a compliance assessment that found social responsibility failings in remote customer interaction across all four linked licensees: Betfair Casino Limited, PPB Entertainment Limited, PPB Counterparty Services Limited, and TSE Malta LP. The group agreed to a regulatory settlement totalling £2,000,000 in lieu of a financial penalty, along with a public statement. In May 2023, PPB Counterparty Services Limited accepted a £490,000 financial penalty after marketing push notifications were sent to self-excluded customers due to human error. The operator also agreed to fund an independent audit of its marketing communication processes.
Site Assessment
Licensed Operator
The primary licensed operator is PPB Entertainment Limited, which holds its UKGC licence under account number 39426. The company first received its licence on 1 November 2014, giving it over 11 years of continuous licensing. PPB Entertainment Limited operates as part of a wider group that includes Betfair Casino Limited, PPB Counterparty Services Limited, and TSE Malta LP, all of which hold their own active UKGC licences tied to the betfair.com brand. No Companies House registration data is available for the group entities in the UKGC register.
Other Sites by PPB Entertainment Limited
The same operator group also runs Paddy Power Casino at paddypower.com, which holds an active UKGC status and carries a Trustpilot score of 3.80 from just under 7,000 reviews.
