BETDAQ
BETDAQ is a betting exchange and online casino operated by Exchange Platform Solutions Limited. The operator has been licensed in the UK since 2021 and has no history of regulatory enforcement actions.
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About
BETDAQ is an online gambling brand that features a betting exchange, sportsbook, and casino. It's operated by Exchange Platform Solutions Limited, which is licensed and regulated by the UK Gambling Commission (UKGC). This means the operator must follow the rules designed to protect consumers in Great Britain.
According to its website, BETDAQ offers a range of products including sports betting, live casino games, and virtual sports. The site promotes what it calls the industry's lowest commission on its exchange and features like in-play betting and cash out. These are marketing claims from the operator.
Features & Offerings
Key Offerings
- Slots
- Live casino
- Sports betting
- Betting_exchange
- Virtual sports
Main Features
- 2% commission rate
- In-play betting
- Cash out
- Bet builder
- Two-factor authentication
- Responsible gambling tools
Can You Trust BETDAQ?
Positive Signals
- Operated by a UKGC-licensed company
- No recorded regulatory penalties against the operator
- Registered with IBAS for independent dispute resolution
- Domain registered since July 2000
Concerns
- Some users report issues with slow withdrawals
What Users Say
BETDAQ has a Trustpilot score of 4.5 out of 5 from over 1,500 reviews, which shows a generally positive user experience. Most praise is directed at the company's customer service.
Common Themes
Common themes in user reviews include praise for helpful and efficient customer service agents. A recurring complaint, however, involves slow withdrawal processing times and issues with payment verification.
Regulatory Context
While some users report slow payments, there are no regulatory actions against Exchange Platform Solutions Limited for payment-related failures. The operator's record with the UKGC is currently clean. The issues reported by users appear to be service-level problems rather than regulatory breaches at this time.
Sample Reviews
"Vicky was very helpful and solved issue quickly"
"SCAM SITE, I signed up using the welcome offer for 150 free spins, i wagered £30 and got £15 back so i lost £15 but thats not the issue i then went to customer service to ask if i could withdraw without forfiting the spins they said i could so i did, then a few hours later i tried to log into to see if my free spins are there and my account was suspended for no reason not even an email..."
Source: Trustpilot
UKGC Licence Status
The operator, Exchange Platform Solutions Limited, holds four active UKGC licences granted on 29 September 2021. These are: Betting Intermediary, which permits it to run a betting exchange; Casino, for online slots and table games; General Betting Standard - Real Event, for betting on real sports; and General Betting Standard - Virtual Event, for betting on virtual sports.
If a customer has a complaint that can't be resolved with the operator, they can use an Alternative Dispute Resolution (ADR) service. BETDAQ uses IBAS (Independent Betting Adjudication Service) for this purpose. IBAS provides impartial rulings on disputes between consumers and gambling companies.
Regulatory Actions
The operator, Exchange Platform Solutions Limited, has no recorded regulatory actions from the UK Gambling Commission.
Site Assessment
Licensed Operator
BETDAQ is run by Exchange Platform Solutions Limited. The company has held its UKGC licences since 29 September 2021 and is an active operator in the online gambling market. Its registered address isn't publicly listed on the UKGC register, as it's not a UK-based company.
The operator doesn't have any public enforcement history. That's a positive indicator for any licensed gambling company.