Bella Casino
Bella Casino is an online casino brand operated by Rank Interactive (Gibraltar) Limited. The operator holds an active UKGC licence and has no history of regulatory enforcement actions.
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About
Bella Casino is an online gambling website operated by Rank Interactive (Gibraltar) Limited. The operator holds an active licence from the UK Gambling Commission (UKGC), first granted on 11 March 2022.
According to its website, Bella Casino offers hundreds of games. These include slots, live casino, table games, jackpots, and bingo. The site also states that it provides customer support through live chat and telephone.
Features & Offerings
Key Offerings
- Slots
- Live casino
- Table games
- Jackpots
- Bingo
- Slingo
- Game shows
Main Features
- Mobile compatible
- Live chat support
- Telephone support
- Safer Gambling tools
- GAMSTOP registered
Incentives
According to their website (checked 18 Feb 2026):
Welcome Offers
New players at Bella Casino can claim a free spins welcome offer by making an initial deposit and meeting a minimum spend threshold.
Conditions Explained
The offer excludes deposits made via PayPal or Paysafe, so players using those methods won't qualify. There's a wagering requirement of 10 times the free spins winnings, meaning if you win from those spins, you must bet that amount a further 10 times before you can withdraw. Winnings from the free spins are capped at a maximum withdrawal of £200.
Ongoing Promotions
Existing players have access to daily free spins rewards and two ongoing prize pool tournaments, including a weekly live casino cash drop event and a network-wide slots prize promotion.
Conditions Explained
The Spins Builder daily promotion requires opting in and staking a minimum amount on slots to trigger rewards, with a cap of 30 free spins per day. Both tournament promotions run on a network basis via selected Pragmatic Play games and require opting in through the game itself. The £1K Cash Drops tournament requires a minimum bet of £2 per round and awards prizes at random rather than on a leaderboard basis, so there's no guarantee of a return. The Drops and Wins network promotion has individual game minimum bets that vary by title, and cash rewards are capped at £3,000 per prize.
Can You Trust Bella Casino?
Positive Signals
- UKGC licensed since March 2022
- Operated by Rank Interactive (Gibraltar) Limited
- No recorded regulatory actions from the UKGC
Concerns
- Very poor user reviews on Trustpilot (1.6/5 score)
- Users report serious issues with withdrawals and unauthorised payments
What Users Say
Bella Casino has a 'Bad' rating on Trustpilot with a score of 1.6 out of 5 from 25 reviews. The feedback is overwhelmingly negative.
Common Themes
- Difficulty withdrawing funds
- Claims of unauthorised bank transactions
- Poor game payouts and frequent 'dead spins'
Regulatory Context
While users frequently report issues with withdrawals and unauthorised payments, the operator Rank Interactive (Gibraltar) Limited doesn't have any public enforcement actions from the UKGC related to these topics. The user complaints are serious, but they aren't currently reflected in the operator's regulatory record.
Sample Reviews
"Bella emailed me to state ‘withdrawal declined, payment method doesn’t work’. I deposited using my card and they are trying to tell me that my bank won’t accept the withdrawal. Never had any issues before with any other casino site. Lo and behold, the £90 has been spent as it was just sitting in the account and they wouldn’t let me withdraw it."
"Bella casino have taken 3 x £10 transactions from my bank on the 7th of jan 2025 3 months after I closed my account with them!! So how do they still have my bank details and why are they taking money from my bank when I don’t even have an account with them anymore?!?"
Source: Trustpilot
UKGC Licence Status
Rank Interactive (Gibraltar) Limited holds several active licences from the UKGC. These include a Remote Casino licence for online slots and table games, and a Remote Bingo licence. It also has licences for General Betting on Real and Virtual Events, which cover sports betting, and for Gambling Software.
If you have a complaint that you can't resolve with the operator, Bella Casino uses an Alternative Dispute Resolution (ADR) service. Its terms state that UK customers can use the Independent Betting Adjudication Service (IBAS). An ADR service provides an impartial review of unresolved disputes.
Regulatory Actions
The operator, Rank Interactive (Gibraltar) Limited, has no recorded regulatory actions or fines from the UK Gambling Commission.
Site Assessment
Licensed Operator
The operator behind Bella Casino is Rank Interactive (Gibraltar) Limited, which holds UKGC account number 57924. It has been licensed to operate in Great Britain since 11 March 2022.
The company is a subsidiary of The Rank Group Plc, a major gambling company listed on the London Stock Exchange. This group also operates other well-known brands, including Mecca Bingo and Grosvenor Casinos.
Other Sites by Rank Interactive (Gibraltar) Limited
The operator, Rank Interactive (Gibraltar) Limited, also runs several other gambling sites. These include Mecca Bingo, Grosvenor Casino, Kitty Bingo, and Magical Vegas.
