BacanaPlay
BacanaPlay is an online casino operated by Skill On Net Limited under a UK Gambling Commission licence. The operator has faced regulatory action, including a 2023 settlement of £305,150 for anti-money laundering and safer gambling failures.
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About
BacanaPlay is an online casino site at bacanaplay.com, operated by Skill On Net Limited, which has held a UKGC Remote Casino licence since 1 November 2014. The domain was registered in May 2018 and runs with an A-grade SSL certificate and standard DNS security protections in place.
According to its website, BacanaPlay claims to offer over 2,000 games including slots, live dealer tables, and jackpot titles, alongside payment options such as Visa, PayPal, Skrill, and Trustly. The site promotes responsible gambling tools including deposit limits, self-exclusion, and session reminders. These are marketing claims from the operator and haven't been independently verified.
Skill On Net Limited is the licensed entity responsible for BacanaPlay and holds multiple active UKGC licences. But the operator's regulatory record includes a formal settlement in 2023, which consumers should weigh when assessing this site.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- Hundreds of top slots including Megaways and exclusive titles
- Live roulette, blackjack and baccarat with real dealers
- Mobile-optimized play with Android and iOS support
- Deposit limits, self-exclusion and session reminders for responsible gaming
Can You Trust BacanaPlay?
Positive Signals
- UKGC Remote Casino licence held since 2014
- SSL A-grade certificate with TLS 1.3 support
- DNS email authentication (SPF, DKIM, DMARC) in place
- eCOGRA registered as Alternative Dispute Resolution provider
- Domain registered since 2018 with public WHOIS
Concerns
- £305,150 regulatory settlement in May 2023 for AML and safer gambling failures
- Trustpilot score of 2.2 out of 5 from 9 reviews
- Operator trust grade of D reflecting enforcement history
- Multiple user complaints about withdrawal difficulties and poor customer service
What Users Say
BacanaPlay carries a Trustpilot score of 2.2 out of 5 from 9 reviews. The available reviews are predominantly 1-star ratings. Recurring complaints focus on withdrawal difficulties, poor customer service response times, and dissatisfaction with game outcomes.
Common Themes
No topic_summaries were available in the data. From the individual reviews, the main themes are: withdrawal and payment disputes, non-responsive or slow customer support, and negative game-play experiences on slots.
Regulatory Context
Several user reviews describe difficulty withdrawing winnings and claim the operator withheld funds or cited terms and conditions to avoid paying out. This aligns with the 2023 UKGC settlement, which found Skill On Net Limited had failings in its safer gambling processes between 2021 and 2022. The settlement doesn't specifically cite withdrawal handling, but the pattern of complaints and the regulatory findings together suggest systemic weaknesses in consumer protection during that period.
Sample Reviews
"I finally purchased one of their offers deposit £10 for 50 freespins. Incredibly somehow with lots of luck i managed to win £1800 when i went to withdraw they mentioned £29 will be deducted from the amount. So i pressed enter and everything disappeared contacted CS and she bamboozled me T&C rules galore. Please AVOID these scammers."
"They dont respond to any e-mails and their live support dont respond at all. You cant join Them unless you wait 12 hours for two documents to be approved. No service at all dont join."
Source: Trustpilot
UKGC Licence Status
Skill On Net Limited holds three active UKGC licences covering the BacanaPlay site. The Remote Casino licence, granted on 1 November 2014, permits online slots, table games, and live dealer products. The Gambling Software licence, granted on 11 March 2015, covers the supply of gambling software. A Bingo licence was added on 14 February 2020, permitting remote bingo operations. All three licences are currently active with no recorded expiry dates.
BacanaPlay is registered with eCOGRA as its Alternative Dispute Resolution provider. ADR gives players an independent route to escalate complaints that can't be resolved directly with the operator, without going to court.
Regulatory Actions
On 23 May 2023, the UKGC concluded a regulatory settlement with Skill On Net Limited following an investigation into the period between January 2021 and December 2022. The regulator found failings in the operator's anti-money laundering (AML) controls and safer gambling processes. As part of the settlement, Skill On Net Limited agreed to pay £305,150 in lieu of a financial penalty and committed to an independent third-party audit of its AML and safer gambling systems.
Site Assessment
Licensed Operator
Skill On Net Limited is the UKGC-licensed operator behind BacanaPlay. The company has held a Remote Casino licence since November 2014, giving it over 11 years of regulated operation in the UK market. Its licences cover casino gaming, gambling software supply, and bingo. Despite the longevity of its licensing, Skill On Net Limited's regulatory track record includes a formal enforcement settlement in 2023. The operator's trust score of 57 (grade D) reflects that history, and consumers should approach the brand with awareness of that record.
Other Sites by Skill On Net Limited
This operator also runs 12 other licensed gambling sites:
