21.co.uk
21.co.uk is an online casino operated by LeoVegas Gaming PLC. The operator has been licensed by the UK Gambling Commission since 2014 and currently has no history of regulatory penalties, which is a positive trust signal for consumers.
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About
21.co.uk is an online casino brand operated by LeoVegas Gaming PLC, a company that has held a UK gambling licence since 1 November 2014. The website is focused on providing casino games to UK players and is part of a larger network of gambling sites.
According to its own marketing, 21.co.uk offers over 2,000 games, including slots, live dealer tables, and Slingo. The operator claims to provide fast withdrawals, 24/7 customer service, and dedicated mobile apps for both iOS and Android devices. These are marketing claims and should be viewed as such, not as verified facts.
Features & Offerings
Key Offerings
- Slots
- Live casino
- Table games
- Jackpot slots
- Slingo
- Game shows
Main Features
- Fast withdrawals
- 24/7 customer service
- Mobile app (iOS & Android)
- Over 2,000 games
Incentives
According to their website (checked 16 Feb 2026):
Welcome Offers
New players at 21.co.uk can get £5 in Golden Chips for the live casino. To qualify, you'll need to deposit and wager at least £10 on live casino games.
Conditions Explained
You must opt in during registration and deposit £10 or more within seven days. The offer has a 1x wagering requirement on your deposit, which means you have to bet a total of £10 on live casino games to receive the bonus. Bets on slots or instant games don't count. The £5 bonus is given as 50 Golden Chips that expire in three days and can only be used on selected Playtech games.
Can You Trust 21.co.uk?
Positive Signals
- Operated by LeoVegas Gaming PLC, licensed in the UK since 2014
- The operator has no recorded regulatory actions from the UKGC
- Uses IBAS, an independent service for dispute resolution
- The domain has a long history, registered in 1997
Concerns
- Low user review score on Trustpilot (2.8/5)
- Common user complaints focus on withdrawal delays and account suspensions
What Users Say
On Trustpilot, 21.co.uk has a low rating of 2.8 out of 5 stars from over 1,400 reviews. This suggests many users have had a negative experience with the brand. The majority of reviews are 1-star.
Common Themes
Common complaints from users frequently mention difficulties with withdrawing funds and unexpected account suspensions or reviews after winning. Some users also express frustration with customer service responses and perceived unfair game outcomes.
Regulatory Context
User complaints about withdrawal delays and account verification are common across the industry. While LeoVegas Gaming PLC has no specific enforcement actions related to these issues, they are topics the UKGC takes seriously. These problems often arise from operators fulfilling their anti-money laundering and social responsibility obligations, but they can cause significant frustration for customers.
Sample Reviews
"I would like to advise that the below issue was resolved and I got my bonus. I kept getting emails saying bonus now added and it wasn't but eventually they did manage to add it. I do think that they may deliberately try to trip you up but you do normally get bonuses straight away. If not, if you get through to right person they ll sort it."
"Would avoid this casino!! Allowed to deposit multiple times but as soon as I click the withdraw I’m kicked out of my account, saying my account is under review despite already have uploaded documents in order to verify my account, I’ve emailed, spoken to multiple agents on live chat to no avail! Absolutely ridiculous!!"
Source: Trustpilot
UKGC Licence Status
The operator, LeoVegas Gaming PLC, holds four active UKGC licences. These include a Casino licence for online slots and table games, a Bingo licence, and two betting licences (General Betting Standard - Real Event and General Betting Standard - Virtual Event) for sports and virtual sports betting.
If you have a dispute with 21.co.uk that can't be resolved with their customer service, you can use an Alternative Dispute Resolution (ADR) service. The operator is registered with IBAS (Independent Betting Adjudication Service), which provides impartial rulings on disputes between consumers and gambling companies.
Regulatory Actions
The operator, LeoVegas Gaming PLC, has no recorded regulatory actions or fines from the UK Gambling Commission. This indicates a clean enforcement history to date.
Site Assessment
Licensed Operator
21.co.uk is run by LeoVegas Gaming PLC, an established operator in the UK market. The company has been continuously licensed by the UKGC for over a decade, first receiving its licence on 1 November 2014.
This long-standing regulatory history shows the operator has consistently met the standards required to maintain its licences. LeoVegas Gaming PLC runs several other well-known gambling brands in the UK, making it a significant presence in the industry.
Other Sites by LeoVegas Gaming PLC
The operator LeoVegas Gaming PLC also runs other popular UK gambling sites, including BetMGM, BetUK, and Pink Casino.
