10bet
10bet is an online casino and sports betting site operated by Blue Star Planet Limited. The operator is licensed by the UKGC but faced a significant regulatory settlement in 2023 for social responsibility and anti-money laundering failures.
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About
10bet is an online gambling website that offers sports betting and casino games to UK customers. It's operated by Blue Star Planet Limited, a company that has held a UK Gambling Commission (UKGC) licence since 17 December 2015. The operator's licence is currently active.
According to its website, 10bet provides over 2,000 games, including slots and live casino options. The site also promotes a welcome bonus and various payment methods like Visa and PayPal. It's important to remember that these are marketing claims from the operator itself.
Features & Offerings
Key Offerings
- Slots
- Live casino
Main Features
- 100% welcome offer up to £50 with code CASINO
- 10/10 Challenge with prizes up to £20,000
- UKGC licensing for safe and fair gameplay
Can You Trust 10bet?
Positive Signals
- UKGC licensed since 2015
- Uses IBAS for dispute resolution
Concerns
- Operator paid a £620,000 regulatory settlement in 2023
- Failures related to social responsibility and anti-money laundering controls
What Users Say
On Trustpilot, 10bet has a rating of 4.2 out of 5 from over 1,700 reviews. While many users praise the customer service and fast payouts, a number of negative reviews report issues with account verification and payment processes.
Common Themes
Common themes in user reviews include praise for fast withdrawals and helpful customer service agents. However, some users report problems with deposit requirements, verification delays, and blocked accounts.
Regulatory Context
The operator's 2023 regulatory settlement was for failures in anti-money laundering and social responsibility controls. User complaints about difficult verification processes and blocked accounts may reflect the operator's procedures for identifying customers, which were found to be lacking by the UKGC.
Sample Reviews
"I've just signed up to 10bet and I made a mistake with the sign up offer and ended up with the wrong one. Contacted live chat and I got a reply straight away and my issue was sorted within 5 minutes. Iliyan, the person who dealt with my query was brilliant and they made the whole process hassle free. Great experience!"
"After hitting a deposit loss limit of £960 for the second month in a row. I am completly dissapointed by your service i understand that there is no gaurentee of winning but yous are robbers. How can so much be played a deposited without any win of anything what so ever. Games are super , super hard to hit any feature...Feel as if you are SCAMMING me."
Source: Trustpilot
UKGC Licence Status
Blue Star Planet Limited holds three active UKGC licences. These permit it to offer a Remote Casino (online slots and table games), General Betting Standard - Real Event (betting on sports), and General Betting Standard - Virtual Event (betting on computer-generated events). All licences were granted on 17 December 2015.
If you have a complaint that you can't resolve with 10bet directly, your case can be reviewed by an independent third party. The operator is registered with the Independent Betting Adjudication Service (IBAS), which acts as an Alternative Dispute Resolution (ADR) provider.
Regulatory Actions
The operator has a recorded regulatory action. On 16 February 2023, the UKGC announced that Blue Star Planet Limited would pay a £620,000 regulatory settlement. A review found failings in the company's processes for preventing money laundering and protecting vulnerable customers between November 2019 and June 2021.
Site Assessment
Licensed Operator
The 10bet brand is run by Blue Star Planet Limited. This company has been licensed to operate in Great Britain for nearly a decade, first receiving its permissions from the UKGC in December 2015. Its status with the regulator is listed as 'Active'.
Despite its long-standing licence, the operator's history includes a major regulatory settlement. This action raises questions about the effectiveness of its compliance procedures during the period investigated by the regulator.