UKGC Withholds Info on Casumo Jackpot Compliance

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The UK Gambling Commission (UKGC) has refused to confirm or deny whether it holds information regarding the compliance of a new jackpot product launched on the Casumo website, according to a Freedom of Information (FOI) response published by the regulator.

The response, dated 04 November 2025, leaves consumers without clarity on whether the product meets the UK's stringent technical standards for fairness and security.

The Consumer Concern

The original FOI request highlighted a potential compliance issue. A requester noted that Casumo introduced a new local jackpot on its UK website on 26 April 2025. This launch occurred shortly after the operator's last known game certification on 05 April 2025.

The requester pointed out that the new jackpot featured significant visual changes and a different set of participating games. Under the UKGC's Remote Technical Standards (RTS), such modifications would typically be considered a software update requiring re-certification or a supplementary audit to ensure game integrity.

The query specifically asked the UKGC to confirm:

• If Casumo had notified the regulator of the software change.
• If a new audit certificate had been issued by an approved test house.
• If the UKGC would initiate a compliance review if no new certification was on record.

The UKGC's Refusal to Comment

In its response, the UKGC neither confirmed nor denied holding the requested information. Instead, it invoked Section 31(3) of the Freedom of Information Act, an exemption related to law enforcement and regulatory functions.

The Commission stated that confirming or denying the existence of such information could "prejudice the outcome of any regulatory work" and potentially alert organisations to an investigation, allowing them to "alter their behaviours or evade detection."

While acknowledging a public interest in transparency, the UKGC concluded that protecting the integrity of its regulatory functions was paramount. The regulator also clarified that the Casumo brand in Great Britain is operated by the licensed entity Recro Limited, not Casumo Services Limited, which surrendered its licence.

What This Means for Players

A "neither confirm nor deny" response citing law enforcement exemptions is a standard tool used by regulators to protect potential or ongoing investigations. While it does not confirm that any regulatory action is underway against the operator, it also does not rule it out.

For consumers, this lack of confirmation creates uncertainty. The technical standards for games and jackpots are in place to guarantee fairness and protect players. Without a clear statement from the regulator, players are left to trust that the operator is adhering to the rules, even when changes are made to its products.

This case highlights the inherent tension between the public's right to information and a regulator's need to conduct its work without compromising its effectiveness. Saferwager will continue to monitor regulatory disclosures related to operator compliance.