William Hill Organization Limited
The UKGC took action against William Hill Organization Limited, resulting in a regulatory settlement on 28 March 2023. The operator will make a payment of nearly £3 million after a review found failings in its anti-money laundering and safer gambling procedures.
Summary
Financial Penalty
£3.0m
What This Means for Consumers
William Hill Organization Limited remains licensed by the UKGC and can continue to operate. The regulatory action was taken to address past compliance issues and enforce stricter operating conditions going forward.
Full Details
The Gambling Commission announced a Regulatory Settlement with William Hill Organization Limited on 28 March 2023. The action followed a compliance review that uncovered process failures between January 2020 and October 2021. As part of the settlement, the operator agreed to make a payment of £2,999,850 in lieu of a formal financial penalty and will have new conditions added to its licence.
The investigation found that William Hill Organization Limited didn't meet several key requirements. These included breaches related to preventing money laundering and terrorist financing, specifically concerning its risk assessments and policies (licence condition 12.1.1). The regulator also found the operator failed to interact with customers in a way that minimises gambling harm, as required by the Social Responsibility Code Provision (SRCP 3.4.1).
Key Findings
- Payment of £2,999,850 agreed in lieu of a financial penalty.
- Action concluded on 28 March 2023 following a regulatory review.
- Failings identified in anti-money laundering and safer gambling processes.
- Additional conditions will be added to the operator's licence to improve compliance.
Timeline
| Action Date | 28 March 2023 |
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