Tombola (International) Plc
The UK Gambling Commission fined Tombola (International) Plc a total of £184,500 on 21 July 2025. The penalty addresses breaches related to direct marketing consent and self-exclusion rules.
Summary
Financial Penalty
£184,500
What This Means for Consumers
Tombola (International) Plc remains licensed by the UKGC and is active. The regulator noted the issues were isolated and that the operator took immediate action, so customers' accounts aren't directly at risk from this action.
Full Details
The UK Gambling Commission (UKGC) took regulatory action against Tombola (International) Plc on 21 July 2025. The operator received a Financial Penalty of £184,500 following a UKGC investigation that found failures in its social responsibility controls.
The investigation found that Tombola (International) Plc breached several key rules. These included failures related to obtaining direct electronic marketing consent (SRCP 5.1.11). The operator also didn't follow correct procedures for customers who had self-excluded (SRCP 3.5.3, Paragraphs 2 and 6).
In its decision, the UKGC noted that the failings were isolated and didn't affect all of the operator's controls. It also acknowledged that Tombola (International) Plc took immediate steps to fix the issues and cooperated fully with the investigation.
Key Findings
- Financial penalty of £184,500
- Action taken on 21 July 2025
- Breaches of Social Responsibility Code Provisions for self-exclusion and direct marketing consent
Timeline
| Action Date | 21 July 2025 |
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