Regulatory Settlement

PPB Entertainment Limited

Enforcement action against PPB Entertainment Limited

By Dr. Sarah Chen · Fact-checked by Mark Sullivan, Corporate Investigations Editor

The Gambling Commission has taken action against PPB Entertainment Limited, resulting in a £2 million payment. The regulatory settlement, dated 17 December 2025, addresses failures in the company's social responsibility controls.

PPB Entertainment Limited enforcement action
UKGC enforcement action - December 2025

Summary

Financial Penalty

£2m

What This Means for Consumers

PPB Entertainment Limited remains licensed and can continue to operate its sites, including Paddy Power and Betfair. This action highlights past weaknesses in the company's procedures for protecting customers from harm.

Full Details

On 17 December 2025, the Gambling Commission announced a Regulatory Settlement with PPB Entertainment Limited. The operator, which trades as Paddy Power Betfair, agreed to a £2 million payment instead of a formal financial penalty. The action followed a compliance assessment that also involved related licensees PPB Counterparty Services Limited, Betfair Casino Limited, and TSE Malta LP.

The review found that the group of licensees didn't comply with rules for customer interaction. Specifically, they breached several parts of the Social Responsibility Code Provision (SRCP 3.4.3), which governs how remote operators must interact with customers to identify and prevent gambling harm. The Commission's investigation confirmed these failings in the operator's social responsibility controls.

Key Findings

  • Payment of £2 million in lieu of a financial penalty.
  • Failures in social responsibility controls for remote customer interaction (SRCP 3.4.3).
  • Action concluded on 17 December 2025 following a compliance assessment.
  • Action taken against PPB Entertainment Limited and three related licensees.

Timeline

Enforcement action timeline — Source: UKGC Regulatory Actions Register
Action Date 17 December 2025

Related Operator

PPB Entertainment Limited

View full operator profile, all enforcement actions, and compliance history.
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Written by

Research & Data Lead

PhD in Public Policy, London School of Economics. Member of the Royal Statistical Society. Published in the Journal of Gambling Studies and Addiction Research & Theory.

Dr. Chen holds a PhD in Public Policy from the LSE and has 8 years of experience in quantitative research, including 3 years as a Research Fellow at the Responsible Gambling Trust analysing operator self-exclusion data.