PPB Counterparty Services Limited
The UK Gambling Commission fined PPB Counterparty Services Limited £490,000 for a social responsibility failure. The operator sent marketing materials to customers who had self-excluded. The decision was confirmed on 9 May 2023.
Summary
Financial Penalty
£490,000
What This Means for Consumers
While PPB Counterparty Services Limited remains licensed to operate, this breach directly impacted vulnerable customers. The fact that this isn't the company's only regulatory sanction should be a point of consideration for players.
Full Details
The UK Gambling Commission (UKGC) has taken regulatory action against PPB Counterparty Services Limited, resulting in a Financial Penalty of £490,000. The decision, dated 9 May 2023, addresses a failure to protect vulnerable customers. The operator sent a marketing push notification to devices linked to self-excluded accounts.
An investigation found the company breached its licence conditions. Specifically, it failed to comply with Social Responsibility Code Provision (SRCP 3.5.3), which requires operators to take all reasonable steps to prevent marketing from being sent to self-excluded individuals. PPB Counterparty Services Limited reported the incident itself, stating it occurred on 21 November 2021 due to human error. The operator accepted its actions didn't meet the required standards.
The operator initially appealed the penalty but later agreed to the substitute fine of £490,000 by consent. As part of the action, PPB Counterparty Services Limited also agreed to pay for an independent audit of its marketing processes. This isn't the only regulatory action on the company's record, which raises questions about its compliance history.
Key Findings
- Financial penalty of £490,000.
- Breached social responsibility rules by sending marketing to self-excluded customers (SRCP 3.5.3).
- Action finalised on 9 May 2023 after an initial appeal.
- Required to arrange an independent audit of its marketing procedures at its own expense.
Timeline
| Action Date | 9 May 2023 |
|---|