Platinum Gaming Limited enforcement action
UKGC enforcement action - September 2025

Summary

Financial Penalty

£10m

What This Means for Consumers

Despite these serious and repeated regulatory failures, Platinum Gaming Limited's licence remains active. Customers should be aware of the operator's poor compliance history regarding player protection and anti-money laundering rules.

Full Details

The Gambling Commission has imposed a £10 million financial penalty on Platinum Gaming Limited following a regulatory review. The action, dated 22 September 2025, also includes a formal warning and an additional condition attached to the operator's licence. This is a significant regulatory action, reflecting the seriousness of the compliance failures identified.

An investigation found that between January 2023 and May 2024, the company repeatedly failed to meet its obligations. The breaches included failures in the prevention of money laundering and terrorist financing (Licence condition 12.1.1), specific anti-money laundering measures for foreign-based operators (Licence condition 12.1.2), and multiple failures in its customer interaction processes (Social Responsibility Code Provision 3.4.3). The Commission noted that Platinum Gaming Limited cooperated with the investigation.

This isn't the first time the operator has faced enforcement. Platinum Gaming Limited was previously fined nearly £3 million in February 2023 for similar failings. This pattern of repeat offences shows a consistent inability to meet the required standards for consumer protection and crime prevention.

Key Findings

  • A financial penalty of £10 million, a formal warning, and a new licence condition.
  • Breaches of anti-money laundering rules (Licence condition 12.1.1 and 12.1.2).
  • Widespread failures in customer interaction and social responsibility (SRCP 3.4.3).
  • This is the operator's second major penalty, following a £2.9 million fine in 2023.

Timeline

Enforcement action timeline — Source: UKGC Regulatory Actions Register
Action Date 22 September 2025

Related Operator

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Written by

Regulatory Affairs Editor

LLB (Hons) in Law, University of Bristol. Postgraduate Diploma in Financial Regulation, University of Reading.

James has spent 12 years in gambling compliance and regulatory technology, previously working as Senior Compliance Analyst at a UK-based regulatory consultancy advising licensed operators on LCCP adherence.