Jungle X UK Limited enforcement action
UKGC enforcement action - July 2024

Summary

Financial Penalty

£11,550

What This Means for Consumers

Jungle X UK Limited has surrendered its UK licence, so it's no longer legally operating in Great Britain. Consumers shouldn't use any websites run by this company.

Full Details

The UK Gambling Commission took regulatory action against Jungle X UK Limited on 26 July 2024. The operator received a Financial Penalty of £11,550 and a formal warning. This followed a review which found the company had broken several rules.

The Commission's investigation found that Jungle X UK Limited failed in several key areas. These included breaches related to anti-money laundering procedures (Licence condition 12.1.1) and failing to report key events (Licence condition 15.2.1). The regulator also identified issues with customer interaction (SRCP 3.4.3) and rules around rewards and bonuses (SRCP 5.1.1). Further failures involved fair and transparent terms (Licence condition 7.1.1 and SRCP 4.1.1) and the handling of complaints (SRCP 6.1.1).

The Commission noted that the operator acted promptly and responded quickly to its requests during the investigation. According to public records, Jungle X UK Limited has since surrendered its operating licence.

Key Findings

  • Financial penalty of £11,550 and a formal warning issued.
  • Action taken on 26 July 2024.
  • Breaches included failures in anti-money laundering, customer interaction, and fair terms.
  • The operator's licence status is now Surrendered.

Timeline

Enforcement action timeline — Source: UKGC Regulatory Actions Register
Action Date 26 July 2024

Related Operator

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Written by

Research & Data Lead

PhD in Public Policy, London School of Economics. Member of the Royal Statistical Society. Published in the Journal of Gambling Studies and Addiction Research & Theory.

Dr. Chen holds a PhD in Public Policy from the LSE and has 8 years of experience in quantitative research, including 3 years as a Research Fellow at the Responsible Gambling Trust analysing operator self-exclusion data.