Betfair Casino Limited
The Gambling Commission has taken regulatory action against Betfair Casino Limited. The operator is part of a group that will pay £2,000,000 following a settlement on 17 December 2025 for social responsibility failures.
Summary
Financial Penalty
£2m
What This Means for Consumers
Betfair Casino Limited remains licensed and active in the UK. However, these social responsibility failures show that the operator didn't meet standards for protecting customers, which is reflected in its low trust rating.
Full Details
The UK Gambling Commission (UKGC) announced a Regulatory Settlement with Betfair Casino Limited on 17 December 2025. The action followed a compliance assessment that found failings in the operator's social responsibility controls. As part of the settlement, Betfair Casino Limited and three other related licensees will make a total payment of £2,000,000 in lieu of a formal financial penalty.
The investigation, which took place in April and May 2024, found that the operator failed to comply with its licence conditions. Specifically, the UKGC identified breaches related to remote customer interaction, covered under Social Responsibility Code Provision (SRCP) 3.4.3. A regulatory settlement means the operator has agreed to the outcome to avoid a formal hearing, but it's an admission that its procedures weren't up to standard.
Key Findings
- Total payment of £2,000,000 in lieu of a financial penalty.
- Failures in social responsibility controls for remote customer interaction.
- Breaches of Social Responsibility Code Provision (SRCP) 3.4.3.
- Action concluded on 17 December 2025.
Timeline
| Action Date | 17 December 2025 |
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